How to download the browser console and network logs for troubleshooting.

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Atlan is built on REST API's, so you can see via your browser developer console the requests being sent by the UI to the API gateway.

Console/Network Logs frequently provide critical error details that are required to determine the underlying cause of the issue/bug that you are experiencing. 

In Chrome, how do you create a HAR and a console log file?

  1. Launch Google Chrome.
  2. Navigate to the relevant webpage in Chrome.
  3. Select More Tools > Developer Tools from the Chrome menu.
  4. Navigate to the Networks tab.
  5. Select the Preserve log option from the Networks tab.
  6. Select the red circle at the top left of the Networks tab to record a log.
  7. Allow Chrome to record browser-website interaction by refreshing the page.
  8. When the page loads, go to the Console tab and right-click in the console box. "Save as..." and name the file whatever you like.
  9. Return to the Networks tab and right-click an element. Choose "Save HAR with content."
  10. HAR and log files should be uploaded to the support ticket.



In Firefox, how do you create a HAR and a log file?

  1. Launch Firefox.
  2. Navigate to the relevant webpage in Firefox.
  3. Select Web Developer > Network from the Firefox menu.
  4. Select the Preserve log option from the Networks tab.
  5. Select Refresh in the Networks tab's center.
  6. Allow Firefox to record the browser-website interaction by refreshing the page.
  7. When the page loads, right-click and select "Save All As HAR."
  8. Right-click in the console box and select the Console tab. Choose all and Message Copy
  9. Copy log messages to your favorite text editor.
  10. Fill out the support ticket with the HAR and log files.



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