Why did my users not receive an invite email from Atlan?

If you have sent an invite from Atlan but your user(s) did not receive it, Atlan recommends the following:

  • Check if the email has been routed to the user's spam mailbox.
  • Add users to the Atlan app in your SSO provider. When SSO is integrated, you do not need to invite users via the Atlan UI (using their email). Instead, the first time a user logs into Atlan via SSO, their user profile will be automatically created.

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