Troubleshooting 404 Error in PingFederate SSO

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Question: Why am I encountering a 404 error when using PingFederate SSO?


If you are experiencing a 404 error while using PingFederate Single Sign-On (SSO), one possible reason is that the authentication request requires a signed assertion. To resolve this, follow these steps:

  1. Navigate to the Signature Policy settings in PingFederate.
    You can access these settings by visiting this link.

  2. On the Signature Policy page, locate the "Always Sign Assertion" option.

  3. Ensure that the "Always Sign Assertion" checkbox is unselected or turned off.

By disabling the "Always Sign Assertion" setting, you can mitigate the 404 error in PingFederate SSO. This change allows the authentication request to proceed without requiring a signed assertion.

If you continue to encounter issues or have any further questions, please refer to the PingFederate documentation or reach out to our support team for assistance.


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