Troubleshooting DataStax Enterprise Connectivity

This guide helps you resolve common permission-related errors that may occur while setting up the DataStax Enterprise connector.

User does not have permission to access any keyspaces

Error message

User does not have permission to access any keyspaces in the DataStax cluster. Please ensure the user has the necessary permissions to access the keyspaces.

Possible causes

• The user doesn't have the necessary permissions to access keyspaces.
• The keyspaces do not exist or are not accessible.

Resolution

• Verify that the user has the required permissions to access the keyspaces. For more information, see permissions required to set up the DataStax Enterprise connector.
• Confirm that the relevant keyspaces exist and are reachable from the connector environment.

User does not have permission to fetch the cluster name

Error message

User does not have permission to fetch the cluster name from the DataStax cluster. Please ensure the user has the necessary permissions to access the keyspaces.

Possible causes

• The user lacks permissions to read system-level metadata.
• The user is missing DESCRIBE permission on system tables or the cluster.

Resolution

• Verify that the user has access to system tables in the cluster.
• Confirm that the user has DESCRIBE permission on the cluster.
• Contact your Cassandra administrator to grant necessary system-level permissions if required.